For many years, EHESP French School of Public Health has been committed to a quality and improvement process aimed at satisfying all of its stakeholders. Aligned with the school’s strategic plan, this quality process is, above all, a mindset that encourages its staff, learning community and partners to engage in a process of continuous improvement.
The quality approach is a lever that enables the school to strengthen its academic excellence and organisational efficiency in order to meet the constantly evolving expectations of its social, economic, partnership and regulatory environment.
As a public health school, a national and international school, a public service school and a major institution, EHESP mobilises its expertise in various fields of intervention and, as such, has received several official recognitions for the quality of its training programmes and processes.
Labels and certifications held by EHESP
In addition to its HCERES accreditation as a public higher education and research institution, EHESP reinforces its commitment to quality through several labels and certifications covering all of its areas of activity:
- European Strategy for Human Resources for Researchers – HRS4R Label
- Sustainable Development and Social Responsibility – DD&RS Label
- “Welcome to France” Quality Label for international students
- Accreditation from the European Public Health Education Accreditation Agency – APHEA
- Qualiopi certification from French Ministry of Labour
- Accreditation from the Higher Council for Evaluation of Research and Higher Education – HCERES
Quality and continous improvement process: a collective and pragmatic approach
The quality and continuous improvement process embodies the values that underpin EHESP’s missions: excellence in training and research, the public interest and the common good, cooperation and teamwork in an open environment where skills are shared.
It aims to be:
- pragmatic: it must be nourished by the experience of each and every individual;
- committing: it is a long-term project that is necessarily iterative and progressive;
- unifying: it involves each and every individual in improving a harmonious and effective learning and working environment.
Continuous improvement: everyone’s concern
The quality approach is a natural part of EHESP’s organisation and is supported by the General Services Department.
Everyone, as a stakeholder in the organisation, contributes to it in order to provide a conducive learning environment for students and a conducive working environment for staff.
Forums for expression and dialogue are open to the EHESP’s internal and external communities:
- Satisfaction surveys are used to regularly collect feedback from learners on the quality of training courses. The teaching teams analyse and identify changes to be made to the courses;
- Complaints serve as an alert system to quickly correct what is not working;
- Improvement councils and teaching committees bring together the various stakeholders (teaching and support staff, learners, employers, institutional partners, etc.) and promote the pedagogical and strategic management of the training offer.
- Team meetings provide each member with a space to report observations, difficulties and good practices from their daily work and to jointly develop solutions.
Analysis of all this feedback from the field makes it possible to identify areas for improvement and define the actions to be implemented as part of a comprehensive action plan, in line with the school’s guidelines.
Harmonise, secure and track for better service continuity
EHESP is constantly evolving and modernising its internal organisation in order to respond even more efficiently to the challenges posed by its environment: the implementation of simple, documented procedures and operating methods, and the digitisation of processes using robust and reliable tools, save time and increase efficiency, enable actions to be tracked, and allow management based on secure data.